The Bag Shop Exchange & Return Policy

  • Customers who purchase an item can exchange or swap an item within 7 days of purchase or receiving delivery. There is no cash refund. Items must be unused in the original packaging with the price tag intact.
  • We suggest customers check their items on delivery and reject the delivery if there is an issue as the cost of an exchange or swap will be borne by the customer afterwards except for prepaid transactions.
  • If payment was prepaid before delivery was initiated, a refund can be processed if the item is no longer available or found to have a defect before or within 3 days of delivery.
  • We provide 90 days warranty for defects on all our products. If you have any issue within 90 days of purchase, you may return the product for repairs. Items that cannot be repaired may be exchanged for another item or store credit.
  • We reserve the right to refuse items returned if we feel they have not be used fairly.
  • Clearance or SALE items cannot be exchanged or processed for refunds. These items are sold as-is.
  • For exchanges, swaps or returns, customers should return items within the stipulated time frame. The customer is responsible for the cost of returning an item to our Lagos Warehouse and the cost of sending a selected item back to you.
  • If the wrong item is delivered to you, we will take full responsibility for picking and returning the correct item to you.
  • We use third-party logistic partners for Pay-on-Delivery transactions. In most cases we may not receive your payment until two weeks after delivery. Unfortunately until your payment is received from our logistic partners, we cannot process your exchange, return or swaps
  • For further questions or enquiries, please email [email protected] or call 0703-812-6008 or WhatsApp 0703-611-0000.

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