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The Bag Shop Exchange & Return Policy

  • Customers who purchase via Bank Transfer can return an item within 7 days of receiving delivery for a full refund if unsatisfied and item is unused in the original packaging with thebagshop price tag attached.
  • Customers who purchase via Pay-on-Delivery or at any of our shops can exchange or swap an item within 7 days of purchase or receiving delivery. There is no cash refund for Pay-on-Delivery or in-Shop transactions. Item must be unused in the original packaging with the price tag attached.
  • We provide 90 days warranty for defects on all our products. If you have any issue within 90 days of purchase, you may return the product for repairs. Items that cannot be repaired may be exchanged for another item or store credit.
  • We reserve the right to refuse items returned if we feel they have not be used fairly.
  • Clearance or SALE items cannot be exchanged or processed for refunds. These items are sold as-is.
  • Customers will be charged full delivery fee for swaps, exchanges and returns. If the wrong items is delivered to you, we will take full responsibility of picking and returning the correct item to you.
  • Customer should return items to our Lagos, Abuja or Port-Harcourt offices within the stipulated time-frame. Items returned to Abuja or Port-Harcourt will be sent from those offices to our Lagos offices before a swap, exchange, return can be processed.
  • We use third-party logistic partners for Pay-on-Delivery transactions. In most cases we may not receive your payment until two weeks after delivery. Unfortunately until your payment is received from our logistic partners, we cannot process your exchange, return or swaps
  • For further questions or enquiries, please email customercare@thebagshop.com.ng or call 0703-812-6008 or WhatsApp 0703-611-0000.
 

 
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