The Bag Shop Exchange & Return Policy

Original Receipt
The original receipt and valid ID are required for all exchanges and warranty repair services. We reserve the right to deny any exchanges.
7 Days Refunds and 90-Days Warranty Period
Customers can return an item within 7 days of payment for a full refund if unsatisifed and item is unused in original packaging for all pre-paid transactions. For Pay-on-Delivery transactions, the customer will be given a store credit to use in purchasing or exchanging for another item.

We use third-party logistics partners for Pay-on-Delivery transactions and in most cases, we may not receive your payment for up-to two weeks. Unfortunately until your payment is received from our logistics partners we cannot process exchanges or store credits for Pay-on-Delivery Transactions

If you have any issues with your purchase, you may return for an repair within 90 days of purchase. Items that cannot be repaired may be exchanged for another item or store credit. Original Packaging Implies:
  • Items are unused.
  • Items with seals have not been broken.
  • Items include all original packaging materials.
  • Items include the thebagshop price tag.
Clearance or SALE Items
Clearance or SALE items are not eligible exchanges or Refunds.

Wrong Items Delivered will take full responsibility of wrong items delivered and the cost of sending the item to in Lagos and returning it back to the supplier.

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